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SMS Terms & Conditions

Official disclosures, operational rules, and carrier compliance terms for the AV Action Air Customer Care and Service Dispatch Messaging Program.

1Program Name & Sponsoring Corporate Entity

Program Name: AV Action Air Service Dispatch & Customer Care Alerts

Operating Corporate Entity: A V Action Air Inc. (California Corporation, CSLB License #883221, Class C-20 HVAC & C-38 Refrigeration)

Headquarters: 3053 Rancho Vista Blvd, Suite H220, Palmdale, CA 93551

Customer Support Line: (661) 267-0078

Dedicated Dispatch SMS Number: (661) 486-4455

Administrative Email: service@avactionair.com

2Use Cases & Message Types

Text messages (SMS) transmitted under this program are dedicated strictly to transactional customer care, emergency dispatch notifications, HVAC and refrigeration service updates, and scheduled maintenance appointments requested by residential property owners, commercial facility managers, and business operators. Messages include:

  • Appointment booking confirmations, estimated arrival windows, and technician in-transit notifications in Palmdale, Lancaster, and the Antelope Valley.
  • Commercial refrigeration emergency alerts (walk-in cooler/freezer temperature warnings, diagnostic scheduling, and compressor repair updates).
  • Post-service completion reports, airflow balance summaries, and filter replacement reminders.
  • Written estimate and quote confirmations requested through our website forms.
  • Direct two-way customer service communications in response to client inquiries.

3Opt-In Methods & Voluntary Written Consent

End users opt in to receive text messages strictly through voluntary written consent on our online website forms:

  • Online Web Forms: Submitting a service quote, emergency dispatch inquiry, or diagnostic request at https://avactionairinc.com/contact or our homepage dispatch forms and manually checking the explicit, standalone, unchecked SMS opt-in checkbox.
Zero-Tolerance Anti-Marketing Commitment: This program is strictly limited to transactional service and customer care notifications. No marketing, promotional broadcasts, blast sales, or affiliate advertising are sent under this program. Consent to receive text messages is strictly voluntary and is never required as a condition of purchasing any HVAC or refrigeration repairs, parts, or equipment.

4Message Frequency & Cost

Message Frequency: Frequency varies based on your active service requests and dispatch schedule. Active service clients typically receive 1 to 3 dispatch and appointment status texts per requested service call.

Rates: Message and data rates may apply according to your wireless carrier rate plan. A V Action Air Inc. charges no additional fee for transmitting customer care SMS notifications.

5How to Opt-Out (STOP)

You may revoke your consent and opt out of SMS notifications at any time. Simply text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from AV Action Air. You will immediately receive a single confirmation SMS confirming your opt-out. No further text messages will be transmitted to your mobile number unless you re-enroll through an explicit online consent form.

6Customer Support (HELP)

For help or questions regarding our messaging program, text HELP to any text message, or contact our dispatch team directly:

7Carrier Liability Disclaimer

Wireless carriers (including T-Mobile, AT&T, Verizon Wireless, and associated regional MVNO carriers) are not liable for delayed, misrouted, or undelivered messages.

8Mobile Information Privacy Mandate

“No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.”

To view our complete corporate data protection and privacy practices, please review the AV Action Air Privacy Policy and Terms of Service.

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