Privacy Policy

We collect personal information that you voluntarily provide when requesting HVAC or commercial refrigeration service quotes, emergency dispatches, maintenance scheduling, or customer support.

Information collected directly from you may include your full name, mobile telephone number, email address, service property address, and billing information necessary to complete authorized repairs.

We also automatically collect standard web server telemetry when you interact with our website, such as IP addresses, browser types, and anonymous diagnostic logs to ensure site security and optimal performance.

We use collected information solely to provide authorized heating, ventilation, air conditioning, and refrigeration services, communicate appointment arrival windows, dispatch on-duty technicians, provide written diagnostic estimates, and process billing invoices.

We do not engage in unauthorized marketing or blast campaigns. Information collected is dedicated strictly to fulfilling your direct customer service requests.

A V Action Air Inc. values your privacy and the confidentiality of your mobile information. When you provide your mobile phone number on our website forms or during phone dispatch and opt in to receive text messages (SMS) from us, we use your number strictly for transactional customer care and service notifications.

Mandatory Anti-Sharing Disclosure: "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Mobile phone numbers and text messaging originator opt-in data and consent will never be sold, rented, leased, traded, or shared with any third-party marketing agencies, lead aggregators, or affiliate networks under any circumstances.

Text messages sent under this program include appointment confirmations, technician arrival windows, walk-in cooler/refrigeration emergency alerts, and post-service reports. Message frequency varies based on your active service requests. Message and data rates may apply.

You may revoke consent and opt out of text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from us. For assistance, reply HELP or call our office directly at (661) 267-0078 or email service@avactionair.com.

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific statutory rights regarding their personal information, including the right to know what personal information is collected, the right to delete personal information, and the right to correct inaccurate data.

Notice at Collection: We collect personal identifiers (name, phone, address, email) strictly for HVAC and refrigeration dispatch and customer service. We retain this data only as long as necessary to maintain service warranty records and comply with California legal and accounting requirements.

Do Not Sell or Share My Personal Information: A V Action Air Inc. does not sell personal information or share personal data with third parties for cross-context behavioral advertising. You can exercise your privacy rights by contacting us at service@avactionair.com or (661) 267-0078.

We implement robust technical and organizational security controls to protect the confidentiality and integrity of your personal information against unauthorized access, disclosure, alteration, or destruction.

Access to customer contact records is strictly restricted to authorized dispatch coordinators and field technicians on a need-to-know basis.

If you have any questions, comments, or requests regarding this Privacy Policy or our mobile privacy practices, please contact our administrative office:

A V Action Air Inc. (Operating as AV Action Air)

California Corporation (Federal EIN: 95-4440279)

California CSLB License #883221 (Class C-20 & C-38)

Headquarters: 3053 Rancho Vista Blvd, Suite H220, Palmdale, CA 93551

Customer Service Phone: (661) 267-0078

Dedicated Dispatch SMS: (661) 486-4455

Administrative Email: admin@avactionairinc.com